Utility companies are vital to every modern community and play a crucial role in social development and economics. They provide all the essential amenities needed to survive and thrive in the modern world. These businesses provide the basic necessities for both residential and commercial customers and property managers. Because of their importance, utilities are subject to state and local government oversight and are considered a regulated industry. Utilities can be involved in the building, providing and maintaining crucial infrastructure. Utility infrastructure provides communities with electric power, clean water, waste removal, natural gas, sewage and wastewater management, and telecommunication services. Utility companies ensure that everyone’s basic needs are covered.
Since the utilities are highly regulated by public authorities, they need to adhere to government rules and regulations. Providing residential and commercial clients with utility services is crucial to community function. As such, operations are handled with teams that include executives, engineers, customer service teams and capable maintenance and repair crews. Facilities must be inspected maintained and repaired when damage occurs. In order to keep operational order, utilities rely on both on premise software and software-as-a-service (SaaS) applications. These applications handle human resources, facility maintenance, emergency response, customer engagement, customer service, accounting, invoicing, billing and utility payment.
Payment Integrator has direct integrations into the most widely used and powerful utility company payment systems available. Our PCI Compliant environment comes equipped with P2PE security and credit card processing devices with the ability to accept e-wallets like Google Pay and Apple Pay. Our hosted payment page (HPP) and restful APIs can facilitate an integrated utility payment experience for advanced invoicing. Text to pay, email to pay, QR code to pay, tap to pay, dip to pay and swipe to pay options give utility companies a frictionless customer invoicing and payment experience. An integrated virtual terminal makes taking payments over the phone simple with enterprise user login capabilities. Our unique tokenization provides the ability to create customer profiles for recurring billing and scheduled utility payment.
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